Return Policy at Abby Fashions

Any items purchased within the US are eligible for a refund, exchange or store credit. You can return any international items for a refund or store credit. Shipping cost are not refundable.

Returned merchandise must be in new condition, not worn or altered with all of the original tags still attached – One Time Exchange Only.

EXCHANGE

Exchange orders are shipped to you free of charge within United States of America (excluding the cost of rush service), however, we do not cover return shipping costs.

If you wish to exchange any items for any reason, you must contact us within 7 days of receipt of the goods. Items can be exchanged for other Items of equal or lesser value at no cost to you. You may exchange it one time only.

Please DO NOT send back any items without contacting us first. Doing so will delay the exchange process.

No exchanges after 10 days on any apparel item.

We offer additional seven days Return Extension for orders purchased during the Holiday Season (December 18 to 31).

Please read out frequently asked questions on our faq page.

REFUNDS

We refund the full amount you paid. If you request to expedite your shipment, we cannot refund the expedited shipment cost.

If you wish to return any items for any reason, you must contact us within 5 days of receipt of the goods.

Please DO NOT send back any items without contacting us first. Doing so will delay the return process, or you may become ineligible for the return altogether.

In order to be eligible for a return, all items must be in original, unworn condition with all of the original tags still attached.

Items can be exchanged for other Items of equal or lesser value at no cost to you.  Read our shipping information page to learn more

Once your return has been authorized and processed, please allow one billing cycle on your credit card to see the credit.

Lost or Missing Packages Policy

1. Verify Your Shipping Details: Double-check the shipping address provided in your order confirmation email.
2. Check Your Surroundings: Look around your property, check with neighbors, or consult with your building manager/front desk.
3. Wait 24–48 Hours: Carriers occasionally update tracking statuses to “Delivered” up to two business days before the actual physical delivery.

Packages Lost in Transit:

If your package has exceeded its estimated delivery date by more than 7 business days and the tracking shows no recent updates, please notify us immediately at support@abbyfashions.net. We will initiate an investigation with the shipping carrier. If the carrier officially deems the package lost, we will gladly arrange a one-time replacement or issue store credit.

Stolen Packages / Delivered But Missing:

Once a carrier marks a package as successfully “Delivered” to the correct address provided at checkout, Abby Fashions is no longer responsible for theft or loss. We highly recommend filing a missing package report directly on the USPS Missing Mail Page or with your local carrier, as well as reporting local theft to local authorities.

Additional Delivery Verification (Adult Signature Required):

If you require ironclad proof of delivery or live in an area prone to package theft, you have the option to request and purchase Adult Signature Required service at checkout for an additional carrier fee. When this service is selected, the carrier will not leave the package unattended. An adult (21 years of age or older) must be physically present to present a valid government-issued photo ID and sign for the delivery. [1, 2, 3]

• Review the USPS Adult Signature Services to learn how they generate an official Proof of Delivery letter containing the recipient’s signature image.
• See the FedEx Signature Services and Delivery Options to understand age verification and ID scanning rules at delivery.
• Check the UPS Signature-Required Deliveries Guide for restrictions on releasing packages without a physical signature. [1, 2, 3]

*** Special Note to International Customers ***

If you don’t have PayPal account, it may take up to 30 days before PayPal credits your Credit Card account.  This is because in some countries, PayPal refunds through batches on certain days.

If you would like to know more about our company, you can send us an email at: support@abbyfashions.net.